Refund Policy

1. What this policy covers

This policy explains refunds for purchases on AIVision (aivision.studio). It applies together with our Terms of Service. Prices, included credits, and whether a purchase is a one-time pack or a subscription are shown at checkout.

2. Failed generations

If a generation fails — an error, a safety-filter refusal, a timeout, or a result withheld by our safety check — you are not charged, and any prepaid credits are returned to your balance automatically. This applies to pack and subscription credits. No ticket is needed.

A generation that completes successfully but that you do not like is not a failed generation.

3. Refunds on purchased packs

A pack that is entirely unused may be refunded in full within 7 days of purchase.

A partially used pack may be refunded within the same 7 days for the unused credits, valued at that pack's per-credit price.

After 7 days, or for credits already used to generate a result, purchases are final.

4. Refunds on subscriptions

You can cancel any time from billing settings. Canceling stops the next renewal. Your plan stays active, with its credits, until the end of the period you have already paid for. After that, no further charges are made. We do not give prorated refunds for partial periods.

First subscription payment: may be refunded in full within 7 days of the charge if no subscription credits from it have been used.

Renewals: a renewal charge may be refunded within 7 days of that charge only if none of that period's credits have been used.

Otherwise, subscription charges are final.

5. Billing errors and duplicates

Charged twice or charged the wrong amount? Open a support ticket or email us within 30 days with the order number and we will correct it.

6. Chargebacks

Please contact us before disputing a charge with your bank or card issuer. Most issues are resolved within 5 business days. Disputing a charge for credits you used may lead to account suspension.

7. How to request a refund

Open a support ticket from Online Support & Reports, or email support@aivision.studio, and include the order number and the reason.

Approved refunds go back to the original payment method. Banks and payment providers typically take 5–10 business days to show the refund.

8. Statutory rights

Nothing in this policy limits refund rights that mandatory consumer law grants you in your country of residence.